Laura (but we call her Lu) has always said she has a memory like an elephant—and it shows. With 10+ years in account management, her sharp attention to detail, knack for organization, and ability to recall even the smallest client preferences make her a client-tested, client-approved Account Supervisor. What truly sets her apart, though, are the trusted, lasting relationships she builds with her clients—a memory-meets-people skills combo even an elephant would envy. Outside of work, Lu has plenty of hobbies, but golf gives us the analogy we need for this bio. She’ll never claim to be great at the game, but much like managing clients, it takes focus, patience, and a good sense of humor to keep all things moving forward.