Cookies. Can we just start there, please? Sure, Kelly is the kind of manager every account wants and needs. Yes, she knows how to juggle everchanging client needs with grace and aplomb. And, yes, she’s a dynamic leader who has a metric you-know-what ton of experience. But let’s not sleep on the cookies. “I like to bake. It’s kind of like work – take a bunch of different components and let them work together for amazing results,” she says. And, yes, they’re amazing, and she bakes them for stress relief. Perhaps why certain DMH folks love making things a little difficult for her from time to time.